Faqs

1. What are the check-in and check-out times at Crescent Moon Hotel?

Check-in: From 12:00 PM (noon)
Check-out: By 12:00 PM (noon)
The front desk is open 24 hours, and electronic ID check-in is available for convenience.

2. Does Crescent Moon Hotel offer free Wi-Fi?

Yes, free Wi-Fi is available in all guest rooms and public areas.

3. Is breakfast included at Crescent Moon Hotel?

Breakfast is not automatically included but can be purchased on-site.

• Type: Buffet (Chinese & Western options)
• Price: CNY 48 per adult, CNY 29 for children (1.2–1.5m)
• Free for children under 1.2m
• Served daily from 7:00 AM to 12:00 PM

4. Does the hotel have a swimming pool?

Yes, the hotel features a free outdoor soup pool and a children’s pool. The rooftop pool area is popular for relaxation and evening views.

5. Is there a hot spring or spa facility?

Yes, guests can enjoy free access to hot springs and a public bath as part of the wellness amenities.

6. Is parking available at the hotel?

Yes, free public parking is available on-site. Spaces are limited and available on a first-come, first-served basis. No reservation is required.

7. How far is the hotel from the nearest metro station?

The hotel is 890 meters (approx. 10–12 minutes walk) from Huapaifang Metro Station (Line 5). Xibei Bridge Station is about 1 km away.

8. How close is Crescent Moon Hotel to Chengdu Shuangliu International Airport?

The hotel is 19.6 km (approx. 45 minutes by car) from Chengdu Shuangliu International Airport. Airport taxi or Didi (ride-hailing) is recommended.

9. Does the hotel offer airport transfer services?

No, airport shuttle or transfer services are not provided by the hotel. However, taxis and Didi are readily available.

10. Are pets allowed at Crescent Moon Hotel?

No, pets are not allowed. Service animals are also not permitted.

11. Can I bring a crib or extra bed for a child?

• Cribs (baby cots): Not available in any room type.
• Extra beds: Policies vary by room; please check during booking. Not all rooms can accommodate an extra bed.

12. What family-friendly amenities does the hotel offer?

Yes! The hotel is family-friendly with:

• Runaround Panda Theme Quadruple Suite (includes children’s tent & mini-fridge)
• Children’s pool
• Kids’ slippers, toothbrushes, bathrobes
• Children’s books and videos
• Family rooms with sofa beds

13. Is there a gym at the hotel?

Yes, a fully equipped gym is available for free to all guests, open 24/7.

14. Are there restaurants or dining options on-site?

Yes, the hotel has:

• Breakfast Restaurant (buffet, 7:00–12:00)
• Café and Lobby Bar
• Afternoon tea service
• Tea room for quiet relaxation

15. What smart or high-tech features does the hotel have?

Crescent Moon Hotel embraces modern technology with:

• Service robots that deliver bottled water to rooms
• Electronic ID check-in
• Smart laundry services
• Giant-screen laser cinema rooms
• In-room refrigerators, hot water dispensers, and multimedia systems

16. Is there a business center or meeting room?

Yes, the hotel offers:

• Conference room (available for events)
• Business center
• Multi-function & coworking spaces
• Secretarial, fax, and copying services (free)

17. What attractions are near Crescent Moon Hotel?

Popular nearby attractions include:

• Kuanzhai Alley (Wide and Narrow Alleys) – ~3 km
• Jinli Street – ~3.5 km
• Wenshuyuan Monastery – ~2.8 km
• Chunxi Road & Taikoo Li – ~4 km
• Chengdu Panda Base – ~10 km
• Tianfu Art Park & Happy Valley – ~5 km

18. Is the hotel suitable for business travelers?

Absolutely. With 24/7 front desk, free gym, coworking spaces, high-speed Wi-Fi, business center, and robot-assisted service, it’s ideal for professionals. Its location in Jinniu District offers good connectivity.

19. What languages do the staff speak?

The front desk staff primarily speak Mandarin. While English service may be limited, many guests report staff are friendly and use translation apps to assist international travelers.

20. Is the hotel newly opened or recently renovated?

Yes, Crescent Moon Hotel opened in 2025 and is considered a newly built and renovated property, reflected in its modern design, smart systems, and consistently high cleanliness ratings (9.6/10).